Privacy Policy
Welcome to the Privacy Policy of HomeOwl Ltd. We prioritize the privacy of our customers and website users. This Privacy Policy, combined with our Terms and Conditions, explains the manner in which we offer our property management services, and how we gather, use, and manage the personal data acquired from you either directly, from third parties, or through our Website (www.home-owl.com). Depending on your actions on our Website, you might be required to accept additional terms and conditions. We guarantee that all personal data of European Union data subjects are processed in line with the General Data Protection Regulation (EU) 2016/67 (‘GDPR’) and this Privacy Policy.
I. Introduction
a. For the purpose of this Privacy Policy:
‘Company’, ‘our’, ‘we’, or ‘us’ pertains to HomeOwl Ltd, a corporation registered in England and Wales, with registered office at 61 Bridge Street, Kington. HR5 3DJ, contact email hello@home-owl.com. We act as the data controller for Hosts and data processors for Guests.
‘Host’ is our customer, an individual, who interacts with our website and agrees to the Company’s terms and conditions upon creating a user account.
‘Guest’ refers to the person renting a property from the Host via online platforms like Airbnb, Booking.com, or others.
‘You’ or ‘Your’ encompasses both Hosts, Guests, and visitors of our Website.
‘Website’ directs to our domain www.home-owl.com and its associated pages.
Our Privacy Policy can undergo updates periodically. Always review our Privacy Policy to stay informed about modifications. If we make changes, we'll notify you via email at least 14 days prior to their implementation.
II. Processing and Safeguarding Hosts’ Personal Data
a. We gather Hosts' personal data when they provide it directly through our website forms, chats, calls, or while browsing:
The data collected includes the first name, last name, email, city, country, postcode, mobile number, and bank details. We maintain records of our correspondence with Hosts.
b. The above-mentioned data is utilized to manage our services, inform about the rental process, solicit feedback, address Hosts' and Guests' queries, and handle payments.
c. Email, name, and surname are also used for updates on our service enhancements, implying direct marketing purposes.
d. Communication with Hosts is vital for seamless service provision and enhancement.
e. On occasion, we might share your data with trusted partners in the property management domain if we aren’t operational in your area.
f. For those keen on selling properties or considering further investments in short-term rentals, your details may be shared with our specialized affiliate partners.
III. Processing and Protection of Guests’ Personal Data
a. We also gather data about Guests:
Including first name, last name, phone number, email, and a copy of the ID card.
b. This data is essential for managing accommodations, communications about housing, and addressing Guest-related queries.
c. ID card copies are vital for accommodation as it's the most efficient way to authenticate the Guests and maintain compliance with other legal requisites.
IV. Processing Based on Data Subject Consent
a. We might process personal data to inform potential customers about HomeOwl news through email.
b. This action is based on explicit, informed consent given by individuals.
c. Consent withdrawal is facilitated through an "unsubscribe" link in our emails.
d. This consent also applies to processors we authorize that assist with our email campaigns.
V. Automated Data Collection via Our Website
a. We also gather certain automatic data, such as your IP address, browser details, and browsing history. We aren’t responsible for data management by third parties linked from our website.
VI. General Terms
a. We process data given directly or through third parties based on our role.
b. We adopt both automated and manual methods for data processing.
c. Bank card data is retained only for transaction durations and shared with payment service providers.
d. We store personal data as long as necessary, ensuring it's anonymized for statistical purposes later on.
e. We employ various third-party services to enhance our offerings.
f. We use messaging tools compliant with European Union data protection laws.
g. Our booking system is third-party integrated and GDPR-compliant.
h. Our cloud services, provided by Apple iCloud, are secure and compliant with EU data protection regulations.
VII. Your Rights
a. You can access, rectify, or request deletion of your data by contacting us.
b. If our data handling breaches GDPR, reach out to rectify the situation or complain to a relevant data protection authority.
c. Consent withdrawal is possible at any moment.
VIII. Final Terms
a. Any disputes related to this Privacy Policy will be settled as per the provision of the UK law. All disputes arising from or in connection with this Agreement shall be referred to the court having subject-matter jurisdiction for commercial matters in the UK.
b. For questions about this policy, contact us at hello@home-owl.com.
Last Updated: 29th August 2023.